Policies / Terms & Services
StarPackagingSupplies.com and any information found on the site are offered for informational purposes only. Star Packaging Supplies is not liable or responsible for the availability, usefulness, or accuracy of the content made available or transmitted to this site. The information has not been verified by an outside source or authenticated either wholly or partially by Star Packaging Supplies. Star Packaging Supplies is not responsible or liable for any misfortune, hardships, or injury resulting from the use of this site.
Star Packaging Supplies Company is not liable for:
a) Products damaged by the shipping company
b) Packages delivered but not received by the customer
Please contact your shipping company for lost and damaged claims.
Copyright © Star Packaging Supplies 2017. All rights reserved. The materials on this website, including all text, images, graphics, design concepts and information, are protected by applicable copyright laws. Reproducing, copying, duplicating, publishing, distributing, or use of any information on StarPackagingSupplies.com, in whole or part, is restricted (except as provided by the Terms & Conditions of this site or with written permission from Star Packaging Supplies.)
We strive to serve each of our customers in a fair and efficient manner by providing quality products.
No Returns for Special Orders.
If you are unsatisfied with any of our products, please contact us at 1-844-682-0205 for personal service. Packages must be returned freight paid in original packaging and in resalable condition. Restock charges may apply based on the returned condition.
While we are eager to guarantee the quality of our products, all returns must be pre-approved by our customer service department.
Please call us at 1-844-682-0205 to contact a representative. No Returns after 15 Days.
We will not refund items that do not have a return permission from our Customer Service Department, so please call prior to shipping your items back to us.
A Re Stocking Fee may apply on Returns.
Shipping Policy/Delivery of Goods
Products are usually shipped via UPS or FEDEX Service unless you request a special shipping method. Please contact us at 1-844-682-0205 to request special shipping. We are happy to use your shipping account if necessary.
Larger equipment (generally over 100lbs) is shipped via freight truck. You must be able to unload the product yourself via a lift truck or dock. You may also pick up the product at the closest freight terminal. Freight deliveries can provide lift gate service in most locations but you would be responsible for any extra charges.
How to Report Damaged Goods
Please inspect all packages for damage before accepting the shipment. Do not accept delivery of the product if you know the product is damaged. If you receive any goods that have concealed damaged in shipping please contact us at 1-844-682-0205. Please have your order number and contact information when calling. Please note, you must save the carton for UPS inspection.
The customer is responsible for return shipping costs.
What Information Do We Collect?
Star Packaging Supplies Co. only collects information provided by you, the website user, when you place an order for our products or services, register on our site or create a member account, subscribe to our newsletters, or fill out contact forms. Information collected through these methods include: name, email address, mailing address, phone number, or credit card information and billing address.
Any information collected from you while using our website may be used to: personalize your experience on our site, improve our website, improve customer service, or to process transactions. The information collected, whether private or public, will not be given, sold, exchanged, or transferred for any reason to another company or person without your consent, other than for the purpose of delivering the products or services purchased. The email you provide during purchase will only be used to update you on information regarding your order.
Website Security Methods and Fraud Prevention
Any credit card information, or other sensitive information, collected by StarPackagingSupplies.com is first transmitted to Secure Socket Layer (SSL) technology and then encrypted into our database, only accessible by authorized persons with right to access our systems. All authorized persons are required to keep information accessed via our database confidential. At our discretion, orders received over the phone or internet may require photo I.D. verification.
Currency in which transactions on StarPackagingSupplies.com will be conducted is in United States currency.
Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value. All of our items are brand new, unopened, and in the original packaging.
We prefer that customers pay for merchandise via MasterCard, VISA, Discover or American Express.
Web Hosting Service Contact Information
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